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"Unexpected error" appears during Database Availability Group (DAG) installation in ScanMail for Exchange (SMEX)

    • Updated:
    • 23 Aug 2016
    • Product/Version:
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Storage Server
Summary

Clients encounter a failed SMEX installation with an "Unexpected error" message.

Details
Public

SQL Server Express installation, regardless of the version, on Exchange 2010 Servers takes note if there is an Exchange DAG running. It also checks if the Remote Registry Service is running on all Exchange Servers in this DAG.

The SMEX installation will fail if the Remote Registry Service is not started on one of the Exchange boxes. To resolve the issue, start the Remote Registry Service on all Exchange Servers in a DAG before installing SMEX.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095842
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