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Using the OfficeScan (OSCE) toolbox or Case Diagnostic Tool (CDT)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

This article introduces OfficeScan toolbox/CDT and how to use it.

OfficeScan toolbox/CDT is a tool that helps administrators collect debug logs remotely from OfficeScan clients due to any of the following issues:

  • Clients are not updated through server notification.
  • clients are unable to get updates from the correct source.
  • Clients are unable to get the correct settings.
  • Scan now is not triggered from the server
  • Other issues.
Details
Public

To use this tool:

  1. Under the Trend Micro OfficeScan Toolbox service, go to Plug-Ins and click Manage Program.

    Plug-ins

    Manage Program

  2. On the OSCE toolbox client tree, select which clients/agents you would like to collect debug logs from and click Deploy.
     
    For optimum performance, do not deploy to more than three (3) clients at the same time.
  3. Select Case Diagnostic Tool for Microsoft Windows, 2.6.0.1092 from the drop-down list in the pop-up window, and click Deploy.

    Deploy

     
    By default, Toolbox/CDT will be executed for 10 minutes on clients (Logserver.exe running time) to collect the debug logs.
  4. After the clients/agents completed the debug log collection and upload task, you can check it in the Logs section.
    If the toolbox/CDT was stopped or encountered technical issues, the download link will not be available on the web console.

    Result and Log Files

     
    Toolbox/CDT will not feedback debug logs to Trend Micro's back-end system, so it will not appear in the Feedback section.

Limitations:

  • The CDT UI is only available in English. Japan and China are not included in this release.
  • OSCE toolbox/CDT cannot collect debug logs that requires to restart the service.
  • OSCE toolbox/CDT does not support collecting debug logs from Windows 2000.
  • OSCE toolbox/CDT is not allowed to run driver debugging because it will generate big logs which is hard to collect remotely through HTTP.
  • The timeout setting for toolbox/CDT is 60 minutes.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095849
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