Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Forcing the OfficeScan (OSCE) client to send virus detection results using the "clean fail/move fail" actions

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You can force an OSCE client/agent to send virus logs to the OSCE server using the first action "Clean Fail" and second action "Move Fail" if you need to troubleshoot virus reports or OSCE email notifications when the first two actions fail.

Details
Public

Do the following:

  1. Log on to the target OSCE client computer and go to ...\Trend Micro\OfficeScan Client\Misc.
  2. Open pccnt35.log and add the following line below:

    20121228<;>114000<;>Eicar_test_file<;>14<;>1<;>0<;>C:\Temp\EICAR.COM<;>

     
    The leftmost 8 digits is in the date format YYYYMMDD and the next leftmost 6 digits is in the time format HHMMSS. Both can be changed according to your preference.
  3. Restart the OSCE client services.
  4. Verify that the bogus virus detection above exists by generating the Virus/Malware log.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1096116
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.