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Generating a memory dump by forcing a system crash

    • Updated:
    • 29 Jul 2016
    • Product/Version:
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • OfficeScan 11.0
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Generate a memory dump of the Windows operating system by forcing a system crash from the keyboard.

Details
Public

To generate a complete memory dump:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Enable complete memory dump by setting the "CrashDumpEnabled" DWORD to 1. Do the following:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl]
    DWORD: CrashDumpEnabled=1
  2. Enable crash via keyboard stroke by setting the following registry entries:
    [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters]
    DWORD: CrashOnCtrlScroll=1
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\kbdhid\Parameters
    DWORD: CrashOnCtrlScroll=1
  3. Reboot the machine and verify that "Complete memory dump" is selected by going to My Computer > Properties > Advanced tab > Startup and Recovery > Settings > Write Debug Information.

    ”Write

  4. Test whether you can obtain a manual memory dump file:
    Press the right "CTRL" key while pressing the "Scroll Lock" key two times. The system should go to BSoD and the memory dumping process would appear on the screen. After the machine restarts, wait for disk activity to stop. The dump file should be the same size as the physical memory and is found in %SystemRoot%\MEMORY.DMP.
  5. Send the following to Trend Micro Technical Support.
    • Case Diagnostic Tool
    • %SystemRoot%\MEMORY.DMP

For more details about enabling crash dump in Windows, follow the steps in this Microsoft KB article.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1096135
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