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Collecting debug logs using the Case Diagnostic Tool (CDT) in silent mode for Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • N/A N/A
Summary
This article shows the steps on how to collect debug logs using the CDT in silent mode.
Details
Public
To use the CDT in silent mode:
  1. Download the CDT zip file via Trend Micro Download Center.
  2. Extract the CDT file.
  3. Open the CaseDiagnosticTool.ini file using a text editor.
  4. Edit the file using the following settings:
    [Setting]
    ;Define whether running in silent mode.
    SilentMode=1
    ;Define the default path to store necessary log files when running in silent mode.
    SilentFolder=C:\CDT_Data
    CDT_DebugLevel=2
    ;Define whether to turn on/off the debug mode of the product(s) or not
    RunDebugMode=1
    ;ExInterface plug-ins will be selected in silent mode.
    [ExInterface]
    ;DebugLevel can be 0 to 9
    DebugLevel=5
    ExInterface1=WFBS_6_ Client
    ExInterface2=WFBS_SVC_5_ agent

    ;Event related to ExInterface plug-ins will be selected in silent mode.
    [EventList]
    ExInterface1=1,2,3,4,5,6,7,8,9
    ExInterface2=1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16
    case diagnostic file
    Note: For the "EventExInterfaceX" parameter, execute the CDT in GUI mode first, then select certain events, and use the EventFileList.txt as reference.
  5. Save and close the CaseDiagnosticTool.ini file.
  6. Open a command prompt and then execute the CaseDiagnosticTool application file.
    open command prompt
  7. You can collect the generated CDT_Data file in the directory specified in the configuration file (Default C:\CDT_Data).
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1096234
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