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Viewing ConnectWise notifications in Remote Manager (TMRM)

    • Updated:
    • 12 Apr 2016
    • Product/Version:
    • Remote Manager 3.5
    • Remote Manager 3.6
    • Remote Manager 5.0
    • Remote Manager 5.1
    • Platform:
    • N/A N/A
Summary

This article discusses how to view and configure ConnectWise settings in Remote Manager (TMRM).

Details
Public

Event notifications, billing information and spam/spyware statistics are sent to the ConnectWise system through email messages. These email messages are transformed into a ConnectWise ticket.

To enable this feature, notification recipients need to be added to the TMRM console. Certain fields also need to be added to ConnectWise ticketing system.

Remote Manager settings

Subscribe some events in the customer notification page and choose ConnectWise as one of the recipients.

Select Connectwise one of the recipients 

ConnectWise settings

  1. Log on to the ConnectWise system.
  2. Go to Service Desk > Service Board.

    If you configured the Service board in ConnectWise, you can filter out all the tickets.

    When the subscribed event occurs, you can check the tickets from the Service Board. The Remote Manager maintenance mode ticket is the same as the event notification ticket.

    Service Board 

Remote Manager settings

Choose between default or customized billing settings in Remote Manager.

Choose between default or customized billing settings 

ConnectWise settings

  1. Log on to the ConnectWise system.
  2. Go to Contacts > Company Search > Agreements > Additions.

    The billing information will appear in Additions.

    Billing information 

Remote Manager settings

Choose default or customize spam/spyware setting in Remote Manager.

Spam/spyware statistics settings 

Connectwise settings

  1. Log on to the ConnectWise system.
  2. Go to Contacts > Configuration search > Configuration.

    Configuration page

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1096303
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