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Troubleshooting the “Smart Protection Server Disconnected for Web Reputation” warning in the Deep Security Manager (DSM)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • VMware ESX 5.0
    • VMware ESXi 5.0
    • VMware vCenter 5.0
Summary
Troubleshoot the issue of having a “Smart Protection Server Disconnected for Web Reputation" warning in the DSM. This message usually appears for Deep Security Virtual Appliances (DSVA).
Details
Public
To resolve the issue:
  1. Ensure the DSVA’s connectivity to the Internet.
  2. Make sure the DSVA can connect to the Internet via port 80 bi-directional.
  3. Make sure there is sufficient memory assigned to the DSVA. Follow this guide:
    ~ up to 20 VMs = 1GB
    ~ up to 40 VMs = 2GB
    ~ up to 60 VMs = 4GB
    ~ over 100VMs = 8GB
If the warning still appears, contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1096341
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