Troubleshooting the “Smart Protection Server Disconnected for Web Reputation” warning in the Deep Security Manager (DSM)

- Updated:
- 10 Dec 2013
- Product/Version:
- Deep Security 8.0
- Platform:
- VMware ESX 5.0
- VMware ESXi 5.0
- VMware vCenter 5.0

Summary

Troubleshoot the issue of having a “Smart Protection Server Disconnected for Web Reputation" warning in the DSM. This message usually appears for Deep Security Virtual Appliances (DSVA).

Details

To resolve the issue:

Ensure the DSVA’s connectivity to the Internet.
Make sure the DSVA can connect to the Internet via port 80 bi-directional.
Make sure there is sufficient memory assigned to the DSVA. Follow this guide:
~ up to 20 VMs = 1GB
~ up to 40 VMs = 2GB
~ up to 60 VMs = 4GB
~ over 100VMs = 8GB

If the warning still appears, contact Trend Micro Technical Support.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1096341

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