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“The database schema is older than the version you are installing” appears when upgrading Deep Security 8.0 SP2 to version 9.0

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Deep Security 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary
When upgrading from Deep Security 8.0 Service Pack 2 to Deep Security 9.0, you get the following error message:
The database schema is older than the version you are installing
“The database schema is older than the version you are installing. You cannot add a new Manager node until the other Manager node are upgraded. (Installed Version: 8.0.4100)
No Manager is installed on this computer. You cannot continue as an upgrade/repair.”
The Installation log file under..\Program Files\Trend Micro\Deep Security Manager\.install4j shows the following:
[INFO] com.install4j.runtime.installer.InstallerContextImpl: Variable changed: sys.installationDir=C:\Program Files (x86)\Trend Micro\Deep Security Manager[class java.lang.String]
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: File installation started: total size: 203553288 bytes; file count: 3275
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: Before install file: C:\Program Files (x86)\Trend Micro\Deep Security Manager\jre\bin\attach.dll; size: 10240 bytes; exists: false
[INFO] fileTime: Thu Jan 24 16:44:25 EST 2013, mode: 644, overwriteMode: Always ask except for update, shared: false, uninstallMode: If created, delayIfNecessary: false
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: After install file: C:\Program Files (x86)\Trend Micro\Deep Security Manager\jre\bin\attach.dll
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: Before install file: C:\Program Files (x86)\Trend Micro\Deep Security Manager\jre\bin\awt.dll; size: 1212416 bytes; exists: false
[INFO] fileTime: Thu Jan 24 16:44:25 EST 2013, mode: 644, overwriteMode: Always ask except for update, shared: false, uninstallMode: If created, delayIfNecessary: false
This indicates that the installation directory is under Program Files(x86), meaning a 32-bit installer was used in the existing installation.
Details
Public
The issue occurs because Deep Security 8.0 SP2 32-bit cannot be upgraded to Deep Security 9.0 64-bit. To resolve the issue, upgrade the existing installation to the 64-bit version before upgrading to Deep Security 9.0.
To upgrade:
  1. Back up the Deep Security Manager (DSM) database.
  2. Ensure that you have all the configuration information for your DSM available, such as the following:
    • owner of the database
    • location of the database
    • server role of the owner of the database
  3. Make sure the DSM is using the latest 32-bit installer for version 8.0 (example: 8.0 SP2 32-bit). Check the Download Center for the latest build.
  4. Uninstall the 32-bit DSM.
  5. Go to the Download Center and get the installer for the 64-bit version of DSM 8.0. It must be the same as the 32-bit DSM 8.0 you uninstalled (example: 8.0 SP2 64-bit).
  6. Install the 64-bit version of DSM 8.0. When you install, choose your existing DSM database, and select the Add a new Manager node option.
  7. Log in to the DSM console.
  8. Go to System > System Information > Network Map with Activity Graph view.
  9. Click the offline DSM node that corresponds to the current server.
    Note: This is the old 32-bit instance of the DSM that was uninstalled.
  10. In the Properties window, decommission the node.
  11. Upgrade to Deep Security 9.0 64-bit.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1096378
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