Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“The database schema is older than the version you are installing” appears when upgrading Deep Security 8.0 SP2 to version 9.0

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Deep Security 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary
When upgrading from Deep Security 8.0 Service Pack 2 to Deep Security 9.0, you get the following error message:
The database schema is older than the version you are installing
“The database schema is older than the version you are installing. You cannot add a new Manager node until the other Manager node are upgraded. (Installed Version: 8.0.4100)
No Manager is installed on this computer. You cannot continue as an upgrade/repair.”
The Installation log file under..\Program Files\Trend Micro\Deep Security Manager\.install4j shows the following:
[INFO] com.install4j.runtime.installer.InstallerContextImpl: Variable changed: sys.installationDir=C:\Program Files (x86)\Trend Micro\Deep Security Manager[class java.lang.String]
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: File installation started: total size: 203553288 bytes; file count: 3275
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: Before install file: C:\Program Files (x86)\Trend Micro\Deep Security Manager\jre\bin\attach.dll; size: 10240 bytes; exists: false
[INFO] fileTime: Thu Jan 24 16:44:25 EST 2013, mode: 644, overwriteMode: Always ask except for update, shared: false, uninstallMode: If created, delayIfNecessary: false
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: After install file: C:\Program Files (x86)\Trend Micro\Deep Security Manager\jre\bin\attach.dll
[INFO] com.install4j.runtime.beans.actions.InstallFilesAction: Before install file: C:\Program Files (x86)\Trend Micro\Deep Security Manager\jre\bin\awt.dll; size: 1212416 bytes; exists: false
[INFO] fileTime: Thu Jan 24 16:44:25 EST 2013, mode: 644, overwriteMode: Always ask except for update, shared: false, uninstallMode: If created, delayIfNecessary: false
This indicates that the installation directory is under Program Files(x86), meaning a 32-bit installer was used in the existing installation.
Details
Public
The issue occurs because Deep Security 8.0 SP2 32-bit cannot be upgraded to Deep Security 9.0 64-bit. To resolve the issue, upgrade the existing installation to the 64-bit version before upgrading to Deep Security 9.0.
To upgrade:
  1. Back up the Deep Security Manager (DSM) database.
  2. Ensure that you have all the configuration information for your DSM available, such as the following:
    • owner of the database
    • location of the database
    • server role of the owner of the database
  3. Make sure the DSM is using the latest 32-bit installer for version 8.0 (example: 8.0 SP2 32-bit). Check the Download Center for the latest build.
  4. Uninstall the 32-bit DSM.
  5. Go to the Download Center and get the installer for the 64-bit version of DSM 8.0. It must be the same as the 32-bit DSM 8.0 you uninstalled (example: 8.0 SP2 64-bit).
  6. Install the 64-bit version of DSM 8.0. When you install, choose your existing DSM database, and select the Add a new Manager node option.
  7. Log in to the DSM console.
  8. Go to System > System Information > Network Map with Activity Graph view.
  9. Click the offline DSM node that corresponds to the current server.
    Note: This is the old 32-bit instance of the DSM that was uninstalled.
  10. In the Properties window, decommission the node.
  11. Upgrade to Deep Security 9.0 64-bit.
Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1096378
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles