Gathering authentication or synchronization logs for Endpoint Encryption device

- Updated:
- 24 Feb 2015
- Product/Version:
- Endpoint Encryption 3.1 PolicyServer
- Endpoint Encryption 5.0
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

Generate synchronization and/or authentication logs of Endpoint Encryption device connected to the PolicyServer for troubleshooting purposes.

Details

For version 3.1.3 and above

On the PolicyServer, run the following command:
C:\Program Files\Trend Micro\PolicyServer\DiagnosticsMonitor.exe
Go to File > Option. The Live Monitor Options window opens.

Click image to enlarge.
Select the following:
- Category: Communications
- Minimum Level Displayed: Debug
- Output Folder: Choose a location where to save the logs.
Reproduce the issue from the client side.
Gather and send the TMEElogs.txt to Trend Micro Technical Support.

For versions below 3.1.3

On the PolicyServer, run the following command:
C:\Program Files\Mobile Armor\Policy Server\DiagnosticsMonitor.exe

The PolicyServer Diagnostics Monitor window opens.

Click image to enlarge.
In the Application Log Levels section, select the following:
- MAClient
- Stream Log
- Debug
Tick the Enabled check box under the File Log section.
Choose a location where to save the TMEElogs.txt.
Reproduce the client issue.
Gather and send the TMEElogs.txt to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1096543

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.