Gathering authentication or synchronization logs for Endpoint Encryption device

- Updated:
- 24 Nov 2016
- Product/Version:
- Endpoint Encryption 3.1 PolicyServer
- Endpoint Encryption 5.0
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

Generate synchronization and/or authentication logs of Endpoint Encryption device connected to the PolicyServer for troubleshooting purposes.

Details

For version 3.1.3 and above

On the PolicyServer, run the following command:
C:\Program Files\Trend Micro\PolicyServer\DiagnosticsMonitor.exe
Go to File > Option. The Live Monitor Options window opens.

Click image to enlarge.
Select the following:
- Category: Communications
- Minimum Level Displayed: Debug
- Output Folder: Choose a location where to save the logs.
Reproduce the issue from the client side.
Gather and send the TMEElogs.txt to Trend Micro Technical Support.

For versions below 3.1.3

On the PolicyServer, run the following command:
C:\Program Files\Mobile Armor\Policy Server\DiagnosticsMonitor.exe

The PolicyServer Diagnostics Monitor window opens.

Click image to enlarge.
In the Application Log Levels section, select the following:
- MAClient
- Stream Log
- Debug
Tick the Enabled check box under the File Log section.
Choose a location where to save the TMEElogs.txt.
Reproduce the client issue.
Gather and send the TMEElogs.txt to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1096543

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