Gathering authentication or synchronization logs for Endpoint Encryption device

For version 3.1.3 and above

1. On the PolicyServer, run the following command:

   C:\Program Files\Trend Micro\PolicyServer\DiagnosticsMonitor.exe

2. Go to File > Option. The Live Monitor Options window opens.

   

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3. Select the following:
   • Category: Communications
   • Minimum Level Displayed: Debug
   • Output Folder: Choose a location where to save the logs.
4. Reproduce the issue from the client side.
5. Gather and send the TMEElogs.txt to Trend Micro Technical Support.

For versions below 3.1.3

1. On the PolicyServer, run the following command:

   C:\Program Files\Mobile Armor\Policy Server\DiagnosticsMonitor.exe

   The PolicyServer Diagnostics Monitor window opens.

   

   Click image to enlarge.

2. In the Application Log Levels section, select the following:
   • MAClient
   • Stream Log
   • Debug
3. Tick the Enabled check box under the File Log section.
4. Choose a location where to save the TMEElogs.txt.
5. Reproduce the client issue.
6. Gather and send the TMEElogs.txt to Trend Micro Technical Support.