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Gathering authentication or synchronization logs for Endpoint Encryption device

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Endpoint Encryption
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

Generate synchronization and/or authentication logs of Endpoint Encryption device connected to the PolicyServer for troubleshooting purposes.

Details
Public

For version 3.1.3 and above

  1. On the PolicyServer, run the following command:

    C:\Program Files\Trend Micro\PolicyServer\DiagnosticsMonitor.exe

  2. Go to File > Option. The Live Monitor Options window opens.

    Diagnostic Monitor-Live Monitor

    Click image to enlarge.

  3. Select the following:
    • Category: Communications
    • Minimum Level Displayed: Debug
    • Output Folder: Choose a location where to save the logs.
  4. Reproduce the issue from the client side.
  5. Gather and send the TMEElogs.txt to Trend Micro Technical Support.

For versions below 3.1.3

  1. On the PolicyServer, run the following command:

    C:\Program Files\Mobile Armor\Policy Server\DiagnosticsMonitor.exe

    The PolicyServer Diagnostics Monitor window opens.

    Policy Server Diagnostics Monitor

    Click image to enlarge.

  2. In the Application Log Levels section, select the following:
    • MAClient
    • Stream Log
    • Debug
  3. Tick the Enabled check box under the File Log section.
  4. Choose a location where to save the TMEElogs.txt.
  5. Reproduce the client issue.
  6. Gather and send the TMEElogs.txt to Trend Micro Technical Support.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1096543
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