Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Smart Protection Relay Error and Status Codes

    • Updated:
    • 30 Jan 2015
    • Product/Version:
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • Endpoint Security Platform 7.2
    • Endpoint Security Platform 8.0
    • Endpoint Security Platform 8.1
    • Endpoint Security Platform 8.2
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
There are total of 23 Smart Protection Relay Error and Status Codes that can appear in the "apricot_status.ini" found in "...Trend Micro\Smart Protection Relay" folder. These codes can be used when troubleshooting an issue with the Smart Protection Relay.
Details
Public
The table below identifies the number, name and meaning of the status and error codes used by Smart Protection Relays.
Error CodeInternal RepresentationDefinitionUsed for Status?
0successSmart Protection Relay is running without errorYES
1err_manager_stopSmart Protection Relay stop (used when Smart Protection Relay stops normally)YES
2err_ini_fileInitialization file is missing or corrupted-
3err_internal_serviceInternal Smart Protection Relay service error (refer to debug log for more details)-
4err_ipcSmart Protection Relay IPC error-
5err_oarse dfgFail to parse configurationYES
6err_create_serviceFail to create specific serviceYES
7err_create_probe_mgrFail to create Smart Protection Relay response thread poolYES
8err_create_controllerFail to request protocol receiverYES
9err_create_handler_mapFail to initialize request handlerYES
10err_conductor_stopConductor is stoppedYES
11err_controller_paramsController request protocol parameter error-
12err_create_probe_handlerFail to create probe handler-
13err_create_conductorFail to create conductorYES
14err_create_parserFail to create configuration parserYES
15err_unknown_service_typeUnknown service type beyond the definition of the configuration file-
16err_unknown_perf_nameUnknown performance counter section name-
17err_create_perf_counterFail to ceate performance counterYES
18err_invalid_settingInvalid configuration setting-
19err_uplink_failedUplink failedYES
20err_cli_paramsCLI parameter error-
21err_create_status_judgeFail to load StatusJudge.dll-
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1096565
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.