Summary
While logged in to SafeSync client for Windows, folders created or copied under the Team Folders using Windows explorer cannot be synchronized and returns the following error:
Unable to sync the following files
SafeSync for Enterprise could not synchronize the following files. Click a file to find out why.
SafeSync for Enterprise could not synchronize the following files. Click a file to find out why.
Details
The error occurs because, by design, copying files and folders inside Team Folders using Windows explorer is not supported. To avoid the synchronization error; create a folder and copy files under the Team Folders using the SafeSync web interface.
- Open the SafeSync console.
- Go to Team Folders then click Create a team folder.
- Type the folder name and click Next.
- Add members and assign permissions to the newly created folder.
- Click Save changes.
- Upload or copy files/folders to this newly created folder either using the Upload Files option in the Web Interface or by copying files/folders via Windows explorer.
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