Upgrading to PolicyServer 3.1.3.12895 takes longer than usual

- Updated:
- 24 Nov 2016
- Product/Version:
- Endpoint Encryption
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Standard
- Windows 2008 Standard 64-bit

Summary

From the PolicyServer installation screen, you may see the status bar extend to the right and the dialog box displays "Upgrading MobileArmorDB" but the upgrade process appears to have failed. During this period, the upgrade is waiting for SQL to finish processing the upgrade of the two databases.

This issue has been observed when there is a large number of Audit Logs. You can run the query below to see the number of Audit Logs contained in the database:

select count(AuditLogIndex) from MobileArmorLog.dbo.AuditLog

The amount of time to perform the upgrade is not known by the amount of logs. It has been noticed that MobileArmorLog databases containing over 1 million logs may take hours to complete

Details

To resolve the issue, install PolicyServer 3.1.3.12914 Service Pack (SP) 1. To obtain a unique software download link, contact Trend Micro Technical Support.

Rating:

Category:

Upgrade

Solution Id:

1096699

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