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Reinstalling the Control Manager (TMCM) / Apex Central™ agent service on an OSCE server

    • Updated:
    • 18 Mar 2019
    • Product/Version:
    • Apex Central All.All
    • Control Manager 6.0
    • Control Manager 7.0
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
Summary

This article describes the steps in reinstalling the TMCM/Apex Central™ agent service when problems occur in OfficeScan (OSCE), such as:

  • unable to start the service
  • needs to be installed manually
Details
Public

Do the following:

  1. On the OfficeScan server, open the command prompt.

  2. Go to the CMAgent directory.

    Default location (64-bit): C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\CmAgent

  3. Uninstall the Control Manager agent by typing the following command:

    OfcCMAgent -uninstall

  4. Reinstall the Control Manager Agent by typing the following command:

    OfcCMAgent -install

    The service is again listed in the Microsoft services console.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1096784
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