Reinstalling the Control Manager (TMCM) / Apex Central™ agent service on an OSCE server

Summary

This article describes the steps in reinstalling the TMCM/Apex Central™ agent service when problems occur in OfficeScan (OSCE), such as:

Details

Do the following:

On the OfficeScan server, open the command prompt.
Go to the CMAgent directory.

Default location (64-bit): C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\CmAgent
Uninstall the Control Manager agent by typing the following command:
OfcCMAgent -uninstall
Reinstall the Control Manager Agent by typing the following command:

OfcCMAgent -install

The service is again listed in the Microsoft services console.

Rating:

Category:

Troubleshoot

Solution Id:

1096784

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