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Reinstalling the Control Manager (TMCM) / Apex Central™ agent service on an OSCE server

- Updated:
- 18 Mar 2019
- Product/Version:
- Apex Central 2019
- Apex Central 2019
- Control Manager 6.0
- Control Manager 7.0
- OfficeScan 11.0
- OfficeScan XG
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server Core
- Windows 2008 Server R2
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition

Summary

This article describes the steps in reinstalling the TMCM/Apex Central™ agent service when problems occur in OfficeScan (OSCE), such as:

unable to start the service
needs to be installed manually

Details

Do the following:

On the OfficeScan server, open the command prompt.
Go to the CMAgent directory.

Default location (64-bit): C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\CmAgent
Uninstall the Control Manager agent by typing the following command:
OfcCMAgent -uninstall
Reinstall the Control Manager Agent by typing the following command:

OfcCMAgent -install

The service is again listed in the Microsoft services console.

Rating:

Category:

Troubleshoot

Solution Id:

1096784

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