Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

OfficeScan (OSCE) Web Reputation Services (WRS) is querying the Trend Micro site

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2008 Enterprise
Summary

After checking the OfficeScan console, you noticed that the File Reputation Service is getting updates from the Smart Scan Integrated Server but Web Reputation (WRS) points to the Trend Micro URL.

Both services are running properly and testing connections is successful. Updating the client, uninstalling/reinstalling will not solve the issue.

Details
Public

Do the following:

  1. Log on to the OfficeScan server management console.

  2. For OfficeScan 10.6, go to Networked Computers > Client Management > OfficeScan Server root domain > Settings > Web Reputation Settings.
    For OfficeScan 11.0/XG, go to Agents > Agent Management > OfficeScan Server root domain > Settings > Web Reputation Settings.

  3. On the Internal and External tabs, check the box for "Send Queries to Smart Protection Servers".
Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1096840
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles