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Computers screen does not load in Deep Security Manager (DSM)

    • Updated:
    • 20 Aug 2014
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Platform:
    • N/A N/A
Summary
Issue
A non-cached call to the security profile hierarchy, which was introduced in Deep Security 9.0, causes the Computers screen to not display data when there is a significant number of activated agents.
Symptoms
  • The DSM console takes more than a minute to load, or does not load data such as the Computers list, computer widgets, alerts, scheduled tasks, etc.
  • The page appears to be in a perennial "loading" state.
Affected Users
  • Customers using DSM 9.0
  • Customers with more than 1,000 activated agents or virtual machines
Details
Public
Recommended Action
  • Existing Deep Security 8.0 customers should postpone upgrading until the hot fix for this issue becomes available or until Deep Security 9.0 Service Pack 1 (SP1) is released.
  • For POCs or new customer deployments with less than 1000 protected systems, the current DSM 9.0 may be used without issue.
  • For Agent-based deployments with fewer than 1000 systems: The current Deep Security 9.0 components may be used without issue.
  • For deployments that will scale beyond 1000 protected systems, use Deep Security 8.0 or wait for the release of either Deep Security 9.0 hot fix or Deep Security 9.0 SP1.
Fix Availability
DSM 9.0 SP1 is now available to fix this issue.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097214
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