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Unable to activate Deep Security Agent (DSA) on Amazon Web Services using Cloud Connector component

    • Updated:
    • 22 Dec 2015
    • Product/Version:
    • Deep Security 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

The activation of DSA on Amazon Web Services fails, and the Deep Security Manager (DSM) system events log shows the following:

Event ID:705
Event: Activation Failed
Description: An error occurred in the Deep Security Manager to Deep Security Agent/Appliance protocol: IllegalArgumentException: Cannot init a CommandProtocolSession with an empty hostname: , port: 4118, uuid: null.
Details
Public

The issue occurs because the DSM failed to collect the hostname information of all instances running in the Amazon Virtual Private Cloud (VPC) environment.

When DSM connects to the Amazon Elastic Compute Cloud (EC2) management console, the DSM will communicate with the DSA using information in the public DNS only. However, in Amazon VPC, instances do not have a public DNS. This causes the hostname information to be null.

activation error null hostname

To resolve the issue, apply DSM 9.0 Hot Fix build 4024. Contact Trend Micro Technical Support to get a copy of the hot fix.

For more information about the hot fix, see the DSM Hot Fix B4024 Readme file.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097355
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