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Unable to access the Intrusion Defense Firewall (IDF) console after database migration

    • Updated:
    • 1 Feb 2016
    • Product/Version:
    • Intrusion Defense Firewall 1.5
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

You cannot access the IDF console after migrating the database to an external SQL server.

Upon checking the server0.log, it shows that you have insufficient disk even when you still have enough disk space.

SEVERE: Disk space is insufficient to start DSM
May 9, 2013 8:12:04 PM com.thirdbrigade.manager.webclient.initialization.InitializeServlet init
SEVERE: Unable to initialize
java.lang.Exception: Insufficient Disk Space
at com.thirdbrigade.manager.core.Core.checkDiskSpace(Unknown Source)
at com.thirdbrigade.manager.core.Core.startFull(Unknown Source)
at com.thirdbrigade.manager.core.Core.startFull(Unknown Source)
at com.thirdbrigade.manager.webclient.initialization.InitializeServlet.init(InitializeServlet.java:41)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.startup.Embedded.start(Embedded.java:825)
at com.thirdbrigade.manager.service.Tomcat.startTomcat(Unknown Source)
at com.thirdbrigade.manager.service.DSMService$WorkerThread.run(Unknown Source)
May 9, 2013 8:12:05 PM com.thirdbrigade.manager.webclient.initialization.StartedServlet init
 

Details
Public

During the IDF service initialization, it checks the IDF database "managernodes" table to get the "InstallDirectory" and "freeDiskOn". If these columns contain outdated information, the error happens.

To resolve the issue, modify the the database "managenodes" to correct the values of "InstallDirectory" and "freeDiskOn". For example, if the previous IDF installation is on driver D: while the current installation is on driver C:, you have to update the value to C:.

  1. Open a dos command.
  2. Enter the following:

    sqlcmd -S .\IDF -d IDF -E -s, -W -Q "update managernodes set installDirectory='c:\Program Files\Trend Micro\OfficeScan\Addon\Intrusion Defense Firewall', freeDiskOn='c:'"

    You should see the following:

    Managernodes

    Click image to enlarge.

    If you are using SQL server, you may adjust the .\IDF with your real SQL server instance name. For example, SQL_Server_IP\SQL_Server_InstanceName. The "-S" parameter specifies the server_name [ instance_name ].

Premium
Internal
Rating:
Category:
Troubleshoot; Migrate
Solution Id:
1097371
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