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Unable to start Exchange Transport Service after uninstalling ScanMail for Exchange (SMEX) or Messaging Security Agent (MSA)

    • Updated:
    • 12 Feb 2016
    • Product/Version:
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
Summary

After uninstalling Scanmail for Microsoft Exchange (SMEX) or the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced, the Microsoft Exchange Transport Service of Exchange 2007 or 2010 can no longer be started. Upon checking the application event log, the following appears:

  • Event ID: 16023
  • Event ID: 1052
Details
Public
This issue occurs when the Transport Agents of SMEX or MSA were left installed. To resolve this, manually uninstall Scanmail Transport Agents:
  1. Open Exchange Powershell and execute this command to verify if ScanMail transport agents are still installed:
    get-transportagent
    ScanMail SMTP Receive Agent
  2. Remove the ScanMail transport agents from Exchange 2010 or 2007 by running the following commands:
    Uninstall-TransportAgent -Identity "ScanMail Routing Agent"
    Uninstall-TransportAgent -Identity "ScanMail SMTP Receive Agent"
  3. Execute this command to make sure that the ScanMail transport agents were removed:
    get-transportagent
    You should be able to start the Microsoft Exchange Transport service.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097474
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