Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

OfficeScan (OSCE) clients are unable to automatically sort according to active directory structure

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
Summary

When client machines are moved from one organizational unit (OU) to another in the domain controller and performed an active directory (AD) sync on the OSCE server, the client/agent remains on the same group on the OSCE client/agent management list.

Details
Public

Currently, sorting (Sort Client) and grouping (Group Client) doesn't work real-time. If an AD computer information was changed, that change is reported after restarting or unloading/reloading the client.

 
After clicking Sort Client, the OSCE server will use the client information stored in the database, not from the AD. When the OSCE client reloads, it will query the AD information by itself and report it to the OSCE server.

If the OSCE server is aware that the change of the AD information is in real-time:

  1. The domain controller (DC) should notify the OSCE server if the AD information has been changed.
     
    Currently, there is no similar function in the DC.
  2. The OSCE server needs to schedule pooling and synchronization of the whole AD structure. This will make the DC very busy.

This is not a bug. Sorting and Grouping can work but because of the design, not in real-time.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097519
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.