"Pending" policy deployment status even if the policy has been deployed in the OfficeScan (OSCE) server

- Updated:
- 4 May 2017
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2008 Enterprise

Summary

When users deploy an OfficeScan client policy from the Trend Micro Control Manager(TM) console to certain OfficeScan clients, the policy deployment status in the "Policy Management" page on the Control Manager web console may remain "Pending" after the policy has been successfully deployed.

Details

Hot fixes are downloadable code fixes for bugs or specific issues that occurred to specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product. Customers are advised to apply patches or service packs instead of individual hot fixes whenever possible.

Hotfix Build 3342 for OSCE 10.6 SP2
Release date: May 14, 2013

This hot fix modifies the return code that the OfficeScan server sends to the Control Manager server after a successful policy deployment. This ensures that the Control Manager server can update the policy deployment status promptly.

Request the hot fix file Build 3342 from Technical Support.
For Premium Support Program (PSP) clients, contact your Technical Account Manager (TAM).

Rating:

Category:

Troubleshoot

Solution Id:

1097521

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