Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Pending" policy deployment status even if the policy has been deployed in the OfficeScan (OSCE) server

    • Updated:
    • 4 May 2017
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
Summary

When users deploy an OfficeScan client policy from the Trend Micro Control Manager(TM) console to certain OfficeScan clients, the policy deployment status in the "Policy Management" page on the Control Manager web console may remain "Pending" after the policy has been successfully deployed.

Details
Public
 
Hot fixes are downloadable code fixes for bugs or specific issues that occurred to specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product. Customers are advised to apply patches or service packs instead of individual hot fixes whenever possible.

Hotfix Build 3342 for OSCE 10.6 SP2
Release date: May 14, 2013

This hot fix modifies the return code that the OfficeScan server sends to the Control Manager server after a successful policy deployment. This ensures that the Control Manager server can update the policy deployment status promptly.

  1. Request the hot fix file Build 3342 from Technical Support.
  2. For Premium Support Program (PSP) clients, contact your Technical Account Manager (TAM).
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097521
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.