Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Installing OfficeScan plug-in programs from a local folder

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • Data Loss Prevention Endpoint 5.5
    • Data Loss Prevention Endpoint 5.6
    • Intrusion Defense Firewall 1.5
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

Install plug-ins from a local folder if an internet connection is not available on the OfficeScan (OSCE) server computer.

Details
Public

To install the plug-in:

  1. Download the plug-in installation packages from another computer or copy the packages from another source to a folder on the C:\drive of the OfficeScan server computer.
    For example, create a C:\pluginsfolder on the OfficeScan server computer.
  2. Create Read/Write share permissions on the folder.
  3. Open the OfficeScan console. Navigate to Updates > Server > Update Source.
  4. Select Intranet location containing a copy of the current file and type the UNC path (\\<computer_name>\<shared_folder_name>) for the shared folder.
  5. Provide the credentials for the shared folder.
  6. Save the changes.
  7. Restart the OfficeScan Plug-in Manager service using the Microsoft Management Console.
  8. Navigate to Plug-in Manager and download and install the plug-in programs normally.
  9. After installing all the required plug-in programs, change the update source back to the ActiveUpdate server.
    1. Navigate to Updates > Server > Update Source.
    2. Select Trend Micro's ActiveUpdate Server.
    3. Save the changes.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1097607
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles