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Active Directory Integration fails in Google Chrome browser with AdBlock extension

    • Updated:
    • 11 Apr 2016
    • Product/Version:
    • SafeSync for Enterprise 2.0
    • SafeSync for Enterprise 2.1
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Snow Leopard
    • Ubuntu 10.04 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

SafeSync for Enterprise administrator cannot configure Active Directory Integration using a Chrome browser with AdBlock extension installed. The following error message occurs:

"The server is unable to make a connection to the database. Please contact Trend Micro support."

active directory integration

Details
Public

This issue is caused by a default rule in AdBlock extension that blocks the following expression:

https://*/ad/

This expression or rule will block all AD restful API's such as:

  • https://SSFE-server-address:3443/api/admin/ad/settings?_=xxxxxxxxxxxxx
  • https://SSFE-server-address:3443/api/admin/ad/groups?_=xxxxxxxxxxxxx

To avoid this problem, do any of the following:

  • Disable AdBlock on SafeSync for Enterprise domain pages.
  • Use a different browser.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097662
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