Active Directory Integration fails in Google Chrome browser with AdBlock extension

- Updated:
- 30 Dec 2019
- Product/Version:
- Safesync For Enterprise
- Platform:
- Macintosh Leopard
- Macintosh Lion
- Macintosh Snow Leopard
- Ubuntu 10.04 64-bit
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

SafeSync for Enterprise administrator cannot configure Active Directory Integration using a Chrome browser with AdBlock extension installed. The following error message occurs:

"The server is unable to make a connection to the database. Please contact Trend Micro support."

Details

This issue is caused by a default rule in AdBlock extension that blocks the following expression:

https://*/ad/

This expression or rule will block all AD restful API's such as:

https://SSFE-server-address:3443/api/admin/ad/settings?_=xxxxxxxxxxxxx
https://SSFE-server-address:3443/api/admin/ad/groups?_=xxxxxxxxxxxxx

To avoid this problem, do any of the following:

Disable AdBlock on SafeSync for Enterprise domain pages.
Use a different browser.

Rating:

Category:

Troubleshoot

Solution Id:

1097662

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.