Active Directory Integration fails in Google Chrome browser with AdBlock extension

- Updated:
- 30 Dec 2019
- Product/Version:
- Safesync For Enterprise
- Platform:
- Macintosh Leopard
- Macintosh Lion
- Macintosh Snow Leopard
- Ubuntu 10.04 64-bit
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

SafeSync for Enterprise administrator cannot configure Active Directory Integration using a Chrome browser with AdBlock extension installed. The following error message occurs:

"The server is unable to make a connection to the database. Please contact Trend Micro support."

Details

This issue is caused by a default rule in AdBlock extension that blocks the following expression:

https://*/ad/

This expression or rule will block all AD restful API's such as:

https://SSFE-server-address:3443/api/admin/ad/settings?_=xxxxxxxxxxxxx
https://SSFE-server-address:3443/api/admin/ad/groups?_=xxxxxxxxxxxxx

To avoid this problem, do any of the following:

Disable AdBlock on SafeSync for Enterprise domain pages.
Use a different browser.

Rating:

Category:

Troubleshoot

Solution Id:

1097662

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