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Unable to create vDisk on Citrix Provisioning Services in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary

Creating vDisk on Citrix Provisioning Services 6.x fails when the OfficeScan (OSCE) firewall driver is installed on the target machine.

Details
Public

This issue occurs because of a conflict between Citrix Provisioning Services and the OSCE firewall drivers. The current workaround is to disable the firewall drivers.

To disable the firewall drivers:

  1. Open the OSCE server web console.
  2. Do one of the following:
    • For OSCE 11.0/XG, go to Agents > Agent Management.
    • For OSCE 10.6 and below, go to Networked Computers > Client Management.
  3. Select the target domain(s) or client(s).
  4. Open Settings > Additional Service Settings.

    Additional Service Settings in OfficeScan Agent Management

  5. Under Firewall Service, uncheck "Enable service on the following operating systems" and apply the new setting.

    Disable Firewall Service

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097707
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