Adding a device back to the PolicyServer of Endpoint Encryption

- Updated:
- 1 Apr 2014
- Product/Version:
- Endpoint Encryption 3.0 Full Disk Encrypti
- Endpoint Encryption 5.0
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit

Summary

You accidentally removed a device on the PolicyServer console of Endpoint Encryption and would like to add the device again.

When you deleted a computer or device from the PolicyServer console, it will not be able to authenticate and synchronize the PolicyServer, and unable to download policies.

Details

To add a device:

Log in to the preboot authentication window using Admin or Authenticator rights.
Note: Only Group Administrator or Authenticator accounts can access Recovery Console.
Select Recovery Console or log in to Windows and go to C:\Program Files\Trend Micro\Full Disk Encryption\ to access the Recovery Console.
Select Network Setup > Change Server.
Click Yes.
Note: You will see "New server address". You do not need to modify it.
Click Save to authenticate back to the PolicyServer.
Click Exit.
Verify on the PolicyServer if the deleted device is added.
Note: If you are running PolicyServer version 3.1.3, you can also restore back deleted devices from the Recycle Bin located in the PolicyServer.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1097735

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