Cannot reset the account password for SafeSync for Business

Summary

You get the following error message when trying to reset your password for SafeSync for Business:

Oops. Something went wrong.
Sorry for the inconvenience. Please try again later.

This is a website back-end issue. Rest assured that this will be resolved in the next major updates.

Details

As a workaround, you need to directly access the Forgot Password page for SafeSync for Business.

To reset your password:

Open your web browser (E.g. Internet Explorer, Google Chrome, Mozilla Firefox).
Open the Forgot Password page to reset your account password.
Type the email address you registered for SafeSync and the characters provided, and click Submit.
We will send a message to the email address registered. This message contains instructions to reset your password.
Open your email, and follow the instructions to change your password.
Open the SafeSync for Business page, and then sign in to your account using the new password.

Rating:

Category:

Troubleshoot; Register

Solution Id:

1097759

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.