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Cannot reset the account password for SafeSync for Business

- Updated:
- 30 Dec 2019
- Product/Version:
- SafeSync for Business 5.1
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional

Summary

You get the following error message when trying to reset your password for SafeSync for Business:

Oops. Something went wrong.
Sorry for the inconvenience. Please try again later.

Error when resetting your account password for SafeSync for Business

This is a website back-end issue. Rest assured that this will be resolved in the next major updates.

Details

As a workaround, you need to directly access the Forgot Password page for SafeSync for Business.

To reset your password:

Open your web browser (E.g. Internet Explorer, Google Chrome, Mozilla Firefox).
Open the Forgot Password page to reset your account password.
Type the email address you registered for SafeSync and the characters provided, and click Submit.
We will send a message to the email address registered. This message contains instructions to reset your password.
Open your email, and follow the instructions to change your password.
Open the SafeSync for Business page, and then sign in to your account using the new password.

Rating:

Category:

Troubleshoot; Register

Solution Id:

1097759

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