"Configuration failed at 95%" appears during installation and seats in use shows "-1"

- Updated:
- 9 Aug 2013
- Product/Version:
- SafeSync for Enterprise 2.0
- SafeSync for Enterprise 2.1
- Platform:
- Ubuntu 10.04 64-bit

Summary

During the server installation process, the shell console showed "Configuration Failed at 95%". Afterwards, you can login to the SafeSync web console but the Users tab indicates seats in use as "-1". You cannot also add users to SafeSync for Enterprise.

Details

This problem is due to an initialization failure on the database. It is caused by some hardware, the network adapter in particular, not getting initialized in the proper order.

To resolve this, reconfigure the database after installation. To do this:

Download the check_mysql.sh script to a temporary location on the SafeSync for Enterprise server (example: /home/safesync).
Login to SafeSync for Enterprise shell.
Go to the location of the script.
Run the following command:
perl check_myslq.sh

Rating:

Category:

Troubleshoot; Install

Solution Id:

1097767

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