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Recommended solutions to high CPU utilization caused by NTRTScan or DBServer.exe

    • Updated:
    • 10 Jun 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary

This articles lists down the recommended solutions you can apply when encountering high CPU utilization caused by either NTRTScan or DBServer.exe.

Details
Public

Recommended Scan Exclusions to apply for OfficeScan:

Standalone Smart Protection Server:

Set up a Standalone Smart Protection Server to reduce the traffic directed to the OfficeScan server. Assign a standalone Smart Protection server as the primary scan source and the integrated server as a backup source. Refer to the guides below for more information on how to install configure and configure a standalon Smart Protection server:

After you have installed and configured the Smart Protection Server, configure HTTP or HTTPS for OfficeScan clients and Smart Protection Server communication:

And configure them to make sure to query your Standalone or Integrated Smart Protection Server:

High CPU Utilization articles:

Troubleshooting steps to isolate the issue:

Logs to generate for Technical Support:

If the NTRTScan.exe is causing a machine to crash, follow the article below:

If the DBServer.exe process is causing high CPU utilization on your OfficeScan server, it would indicate a corrupted database.

Below is an article on how to identify if you have a corrupted OfficeScan database and what are the reasons why it happened:

If you have a backup of the OfficeScan datatbase, you can restore it to a previous backup by following any of the article below:

Restore the OfficeScan's database to a previous backup:

Download and apply the latest service pack or product patch on the links below:

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Update; Migrate
Solution Id:
1097788
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