Unable to reach Update URL - Worry-Free Business Security

Update address not reachable in Worry-Free Business Security (WFBS)

- Updated:
- 27 Jan 2017
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Small Business Server
- Windows 2008 Enterprise
- Windows 2008 Small Business Server

Summary

The link http://iau.trendmicro.com/iau_server.dll/server.ini update address used in WFBS 7.0 is not reachable. This is only visible in the ..\Trend Micro\Security Server\PCCSRV\Web\Service\AU_Data\AU_Log\TmuDump.txt which shows a "400 Bad Request error".

Inf 20130611 12:00:37 1836 2528 Downloading
[http://iau.trendmicro.com/iau_server.dll/ini_xml.zip] to [C:\
Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web\Service\AU_Data\
AU_Temp\1836_2528\ini_xml.zip]...
Err 20130611 12:00:38 1836 2528 HttpConnection: Client Error: HTTP 400 Bad
Request
Err 20130611 12:00:38 1836 2528 TmDownloader: Connection fail when try to open
resource
Err 20130611 12:00:38 1836 2528 Downloader returns: 4
Inf 20130611 12:00:38 1836 2528 Download ini_xml.zip fail, try plain file.
Inf 20130611 12:00:38 1836 2528 Downloading
[http://iau.trendmicro.com/iau_server.dll/server.ini] to [C:\
Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web\Service\AU_Data\
AU_Temp\1836_2528\server.ini]...
Err 20130611 12:00:38 1836 2528 HttpConnection: Client Error: HTTP 400 Bad
Request

Learn more about this error message.

Details

This is a normal behavior of the product and not an issue. The error found in Active Update (AU) log or TmuDump.txt is not critical, because iAU doesn’t have server.ini at all.

iAU site is being used by WFBS 7 and it logs its update process from the directory below:

C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\iAU\iaulogs

AU log is placed in C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web\Service\AU_Data\AU_Log directory.

In WFBS 7, AU is only responsible for Messaging Security Agent (MSA) pattern update. It doesn’t get its update from http://iau.trendmicro.com/iau_server.dll but from regular AU site which is http://wfbs70-p.activeupdate.trendmicro.com/activeupdate/.

Rating:

Category:

Troubleshoot; Deploy; Update

Solution Id:

1097831

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Update address not reachable in Worry-Free Business Security (WFBS)