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Unable to complete scheduled or manual scan in ServerProtect

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2012 Enterprise
Summary

You are unable to finish manual or scheduled scan in ServerProtect running on Windows Server 2012.

Details
Public

This is caused by the scan engine running into a loop in a folder containing a junction point. To solve this issue, add the following registry key:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
 
  1. Modify the registry:

    Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmxpflt\Parameters
    Key: BYJP(DWORD 32 bits)
    Value: 1

  2. Reboot the operating system and reload the engine driver.

If you are using an older version of Server protect you may need to update the Scan Engine:

  1. Download and extract this scan engine file (VSAPI-KD-AMD64-9.720-1010.zip) to a temp folder. Verify the contents of the file:
    • tmpreflt.sys
    • tmxpflt.sys
    • vsapint.sys
  2. Stop the ServerProtect Normal Server service.
  3. Back up the original scan engine file and replace it with the downloaded file.
  4. Modify the registry:

    Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmxpflt\Parameters
    Key: BYJP(DWORD 32 bits)
    Value: 1

  5. Reboot the operating system and reload the engine driver. The reboot is necessary. Otherwise the new engine won't be loaded and the registry modification will not take effect.
  6. Open the management console and check the engine version of the Normal Server that the engine has replaced. Make sure that the version is 9.720.1010.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1097947
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