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"The wizard was interrupted..." appears when installing the OfficeScan client/agent

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

The following error message appears when installing the OfficeScan (OSCE) client/agent:

InstallShield Wizard Completed
The wizard was interrupted before Trend Micro OfficeScan Client could be completely installed.
Your system has not been modified. To install this program at a later time, please run the installation again.
Click Finish to exit the wizard.

The wizard was interrupted before Trend Micro OfficeScan Client could be completely installed

Details
Public

To solve this issue, uninstall ePOAgent3000:

  1. Manually remove the McAfee software and its ePOAgent3000 plugin from the machine.
  2. Reinstall the OfficeScan client/agent.
 
Please make sure that Microsoft KB3139923 was properly installed.

If the issue persists, please contact Trend Micro Technical Support for further assistance.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Install
Solution Id:
1098126
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