"The wizard was interrupted..." appears when installing the OfficeScan client/agent

- Updated:
- 30 Dec 2019
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

The following error message appears when installing the OfficeScan (OSCE) client/agent:

InstallShield Wizard Completed
The wizard was interrupted before Trend Micro OfficeScan Client could be completely installed.
Your system has not been modified. To install this program at a later time, please run the installation again.
Click Finish to exit the wizard.

The wizard was interrupted before Trend Micro OfficeScan Client could be completely installed

Details

To solve this issue, uninstall ePOAgent3000:

Manually remove the McAfee software and its ePOAgent3000 plugin from the machine.
Reinstall the OfficeScan client/agent.

Please make sure that Microsoft KB3139923 was properly installed.

If the issue persists, please contact Trend Micro Technical Support for further assistance.

Rating:

Category:

Troubleshoot; Install

Solution Id:

1098126

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.