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"An error in the Plug-in Service program occured..." appears when installing the Intrusion Defense Firewall (IDF) plug-in

    • Updated:
    • 21 May 2014
    • Product/Version:
    • Intrusion Defense Firewall 1.5
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
Summary
The following error message appears when installing the IDF plug-in for OfficeScan (OSCE) on Windows Server 2008:
An error in the Plug-in Service program occurred. Unable to proceed. The following system components must be installed or upgraded:
Microsoft Data Access Components (MDAC) Version 2.81 or higher is required
plug-in service error
Details
Public
The issue occurs because the installer cannot verify the required version of MDAC.
Normally, HKLM\Software\Microsoft\DataAccess\Version shows the same value as the FullInstallVer key.
To solve this issue:
  1. Open HKLM\Software\Microsoft\DataAccess\Version and change the value to "2.82.3950.0" without the quotes.
  2. Install IDF.
If the issue persists, contact Trend Micro Technical Support and provide the following:
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Update
Solution Id:
1098165
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