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"Unsuccessful" message appears when generating reports in Control Manager (TMCM) / Apex Central console

    • Updated:
    • 25 Mar 2020
    • Product/Version:
    • Apex Central 2019
    • Control Manager 6.0
    • Control Manager 7.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Server R2
    • Windows 2016 Server
When creating a Scheduled and/or Manual reports in the TMCM web console, the following message appears:
However, the actual PDF report files are created under ...\Control Manager\WebUI\exports\OutputReports\ directory.
This problem is caused by the default timeout settings of .NET. When the report generation time is over 3 minutes, the error below appears in ..\Trend Micro\Control Manager\DebugLog\UI_debug.log. This can occur in large environments (e.g. more than 200,000 OfficeScan clients). The workaround is to increase the timeout, which is applicable in large environments.
2013-07-05 16:37:28,902 3432969 [8] FATAL -
System.Threading.ThreadAbortException : Thread was being aborted. [0]
2013-07-05 16:37:28,914 3432981 [8] DEBUG - Return : Returning object in the pool [0]
2013-07-05 16:37:28,915 3432982 [8] DEBUG - Deactivate() [0]
2013-07-05 16:37:28,917 3432984 [8] DEBUG - Return: object deactivated and
returned in the pool free Object is 5 [0]
2013-07-05 16:37:28,918 3432985 [8] ERROR - [InstanceID = 8C2E152C-C253
4DB7-8D4F-D5E7EB9534D0] Error AdhocQueryReader is null [0]
2013-07-05 16:37:28,919 3432986 [8] ERROR - [InstanceID = 8C2E152C-C253
4DB7-8D4F-D5E7EB9534D0] Error occurred while executed query [0]
System.Threading.ThreadAbortException: Thread was being aborted.
To resolve this:
  1. Stop WWW Publishing service.
  2. Backup the ..\Control Manager\WebUI\WebApp\web.config file.
  3. Open the web.config file under ...\Control Manager\WebUI\WebApp\ folder.
  4. Add the following parameters above the "</system.web>" keyword:
    <httpRuntime executionTimeout="3600">
    Make sure to match the XML format as shown in the screenshot below:
  5. Restart the Trend Micro Control Manager Service.
  6. Start the World Wide Web Services.
  7. Login and generate the report.
Solution Id:
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