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“Unable to connect to the cloud provider 'vCloud' because of invalid data or service related issues” appears on the Deep Security Manager (DSM) console

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard 64-bit
Summary
You cannot add vCloud account via DSM console and the following error shows:
“Unable to connect to the cloud provider ‘vCloud’ because of invalid data or service related issues”
Unable to connect to the cloud provider ‘Vcloud’ because of invalid data or service related issues
Details
Public
This error occurs due to any of the following:
  • The role of the vCloud Organization user does not have the required Administrator View right.
  • There is a misconfiguration in adding the vCloud account using the DSM console.
  • There is a misconfiguration in the VCD public REST API base URL setting.
To resolve the issue:
  1. On the vCloud Director console, verify if the account has the Administrator View right.
    1. Log in to the Administrator View console.
    2. Go to Administration > Roles.
    3. Select the role of the account.
    4. Click Properties. The Administrator View check box should be ticked.
    Administrator View right
    Click image to enlarge.
  2. Check the credential format in adding vCloud account. The correct format is <username>@<organization>.
    1. Log in to the Organization View console using the credential for administrating vCloud Director.
    2. Go to Administration > Members > Users.
    3. Right-click the user and click Properties.
    Checking credential format to add vCloud account
    Click image to enlarge.
    The credential format for the sample account above should be sbtest1@testorg.
  3. Correct the value of VCD public REST API base URL because this setting controls the entry point of REST API access to vCloud.
    1. On the vCloud Director console, go to System.
    2. Navigate to Administration > System Settings.
    3. Select the public addresses.
    4. Check if the REST API protocol is “https”, because the vCloud REST API uses the secure channel via port 443.
    5. Remove “/api” from the URL.
  4. Add the vCloud account via DSM.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Update
Solution Id:
1098353
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