Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“The current hardware platform or virtual platform is not supported…” appears on the Hardware Status tab of VMware and Microsoft Hyper-V users

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • VMware Server 2.0
Summary
Customers using VMware and Microsoft Hyper-V see the following message in the Hardware Status tab on the InterScan Web Security Virtual Appliance (IWSVA) web console:
“The current hardware platform or virtual platform is not supported. IWSVA hardware monitoring is only compatible with the Baseboard Management Controller (BMC) with Intelligent Platform Management Interface (IPMI) v 2.0 support.”
Details
Public
The message appears because the actual hardware does not exist in VMware and Microsoft Hyper-V.
The IWSVA hardware monitoring is only applicable on bare metal installation.
Premium
Internal
Partner
Rating:
Category:
Deploy; Install; SPEC
Solution Id:
1098696
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles