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"Cannot read configuration file..." appears on HTTP Error 500.19 when accessing the Worry-Free Business Security (WFBS) web console

    • Updated:
    • 13 May 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
When trying to access the Worry-Free Business Security (WFBS) web console, the following message appears when you get "HTTP Error 500.19 Internal Server Error":
Config Error: Cannot read configuration file due to insufficient permissions
HTTP Error 500.19 - Internal Server error
Details
Public
To resolve this:
  1. Open the IIS Manager.
  2. On the left pane, right-click on the Application Pools folder then click New > Application Pool.
  3. Type "Trend" in the Application Pool ID field then Click OK.
  4. On the left pane, expand the Application Pools folder.
  5. Right-click Trend then select Properties.
  6. Click the Identity tab.
  7. For the Predefined option, select Local System from the dropdown list.
  8. Click OK.
  9. On the left pane, expand the Web Sites folder.
  10. Right-click OfficeScan then click Manage Website > Advanced Settings.
  11. For Application pool, select Trend from the dropdown list. If you get an inheritance override, select all.
  12. Click OK.
  13. Restart the IIS Admin Service.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1098768
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