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Unable to receive the End-User Quarantine (EUQ) digest report in InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 21 Oct 2015
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary

You want to know why you are not receiving the EUQ digest notification and how to resolve the issue.

Below is the sample log:

2014/06/10 13:13:46 GMT+03:00 [10423:3975142288] [DETAIL]Processing AF file: /opt/trend/imss/queue/notify/digest-338-2235065840.AF and DF file: /opt/trend/imss/queue/notify/digest-338-2235065840.DF...
2014/06/10 13:13:46 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: clt_cmd: rset\r\n
2014/06/10 13:13:46 GMT+03:00 [10423:3975142288] [DETAIL]send_one_smtp_cmd:timeout value is 120 sec
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: srv_rsp: 250 2.0.0 Resetting\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: clt_cmd: mail from: *****\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]send_one_smtp_cmd:timeout value is 120 sec
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: srv_rsp: 250 2.1.0 Sender OK\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: clt_cmd: rcpt to: <******>\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]send_one_smtp_cmd:timeout value is 120 sec
2014/06/10 13:13:57 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: srv_rsp: 550 5.7.1 Unable to relay\r\n

Details
Public

If IMSVA is managing multiple domains and a notification SMTP server is configured, the users from other managed domains will not receive EUQ digest notifications.

To resolve the issue, change the notification mail to 127.0.0.1:10026:

  1. Log in to the IMSVA web console.
  2. Go to Administration > Notifications > Delivery.
  3. Change the Server Name or IP address to 127.0.0.1 and SMTP Server Port to 10026.
  4. Click Save. You should now be able to receive EUQ digest reports in IMSVA.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1098845
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