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Domain status appears as "Suspended" in Hosted Email Security (HES)

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.6
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary
You did not use HES filtering in your domain for the past few months and your domain status now appears as "Suspended". This article tells you how you can re-activate HES.
Details
Public
To bring back your domain status to "Activated":
  1. Make sure your license is not expired.
  2. On the HES console, go to Administration Domain Management and select the domain that is in "Suspended" state.
  3. Click the Resume button. 
    Activating suspended domains
    Click image to enlarge.
  4. Make sure the MX record of the suspended domain is pointed to HES. 
This procedure will bring your domain back to "Activated" status and the normal mail scanning will resume.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1098847
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