FastCGI error appears in the summary page of the web console in OfficeScan (OSCE)

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2012 Enterprise

Summary

The summary page displays a FastCGI error when accessing the OSCE server web console.

Details

This occurs when the CPU limit feature is enabled on the application pool. The Windows Process Activation Service (WAS) uses job objects to track the CPU usage of worker processes.

To resolve the issue:

For OSCE XG, the web server requires Microsoft IIS 7.0 or later.

For Users of IIS 6.0:

Close the OSCE web console.
Open IIS Manager 6.0.
Right-click the Application Pool folder.
Click Properties.
Select the Performance tab.
Make sure that the Enable CPU Monitoring option is unticked.
Click Apply > OK.

For Users of IIS 7.0 and Later:

Close the OSCE web console.
Open IIS Manager 7.0 or later.
Right-click the Application Pool folder.
Click Advanced Settings.
Select the CPU tab and make sure that all CPU limit settings are not Enabled.
Choose OK.

The summary page will be displayed properly upon reopening the web console.

Rating:

Category:

Troubleshoot

Solution Id:

1098917

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