FastCGI error appears in the summary page of the web console in OfficeScan (OSCE)

- Updated:
- 17 Oct 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2012 Enterprise

Summary

The summary page displays a FastCGI error when accessing the OSCE server web console.

Details

This occurs when the CPU limit feature is enabled on the application pool. The Windows Process Activation Service (WAS) uses job objects to track the CPU usage of worker processes.

To resolve the issue:

For OSCE XG, the web server requires Microsoft IIS 7.0 or later.

For Users of IIS 6.0:

Close the OSCE web console.
Open IIS Manager 6.0.
Right-click the Application Pool folder.
Click Properties.
Select the Performance tab.
Make sure that the Enable CPU Monitoring option is unticked.
Click Apply > OK.

For Users of IIS 7.0 and Later:

Close the OSCE web console.
Open IIS Manager 7.0 or later.
Right-click the Application Pool folder.
Click Advanced Settings.
Select the CPU tab and make sure that all CPU limit settings are not Enabled.
Choose OK.

The summary page will be displayed properly upon reopening the web console.

Rating:

Category:

Troubleshoot

Solution Id:

1098917

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.