Installing SMEX 10.2 Service Pack 2 fails and you receive the following error message:
This application failed to start because addonSMEXSetupBackend.dll was not found. Re-installing the application may fix the problem
The missing addonSMEXSetupBackend.dll file was due to a corrupted copy of SP2 installer.
To resolve the issue:
- Download a new copy of the SP2 installer from the Trend Micro Download Center.
- Extract and verify that files are complete. Refer to the files shown in the image below.
- Run Setup.exe and the install wizard should guide you with the installation.