Opening Excel file is slow on Worry-Free Business Security (WFBS) 8.0 with Service Pack 1

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Server Essentials
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Mobile 5 Pocket PC
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

Office Excel 2007 and 2010 files open slowly on a computer where WFBS 8.0 Service Pack (SP) 1 is installed. WFBS 8.0 Critical Patch (CP) B1353 resolves this issue, but it is not compatible with SP1.

Details

To resolve the issue, change the value of the “AvoidExcelSaveIssue” key:

Go to the Security Server installation folder. This is usually C:\Program Files\Trend Micro\Security Server.
Open the ofcscan.ini file using a text editor such as Notepad.
In the ofcscan.ini file, search for the "AvoidExcelSaveIssue" key and change the value to “0”.
Save the changes and close the file.
Open the WFBS web console and go to Preferences > Global Settings.
Click Save without doing any change.