Summary
Office Excel 2007 and 2010 files open slowly on a computer where WFBS 8.0 Service Pack (SP) 1 is installed. WFBS 8.0 Critical Patch (CP) B1353 resolves this issue, but it is not compatible with SP1.
Details
To resolve the issue, change the value of the “AvoidExcelSaveIssue” key:
- Go to the Security Server installation folder. This is usually C:\Program Files\Trend Micro\Security Server.
- Open the ofcscan.ini file using a text editor such as Notepad.
- In the ofcscan.ini file, search for the "AvoidExcelSaveIssue" key and change the value to “0”.
- Save the changes and close the file.
- Open the WFBS web console and go to Preferences > Global Settings.
- Click Save without doing any change.