Summary
Synchronizing the AD Sync Client in your network with AD users in HES fails and you receive the following error under History:
||Sync failed||The remote server returned an error: (401) Unauthorized
Details
To resolve this issue:
- Log in to the HES console.
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Go to Administration > Web Services & Tools and get the User Name & Service Authentication Key. If there is no key displayed, generate one using the Generate New Key button.
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- Configure the AD Sync Client network settings.
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Open the Active Directory Synchronization Tool. The Network Settings dialog box appears.
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Enter the User Name & Service Authentication Key retrieved in Step 2:
- On the User Name field, enter the User Name.
- On the Service Auth Key field, input the Service Authentication Key.
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Click Apply.
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