Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Conflict between Windows Update KB 2882822 and Data Loss Prevention (DLP) 5.6

    • Updated:
    • 14 Apr 2016
    • Product/Version:
    • Data Loss Prevention Endpoint 5.6
    • Platform:
    • Windows 7 64-bit
Summary

Clients with DLP agent installed experience issues executing Windows applications (e.g., Notepad, MMC, msconfig, etc.). Normal operations can still be be observed but there are instances where an error will appear. Uninstalling and reinstalling the DLP agent will not fix the issue.

Clients running with the following OS and DLP build are affected:

  • Windows 7 SP1 x64
  • DLP 5.6 build 1328
Details
Public

To prevent error screens from appearing when applications are executed, request the official hot fix from Trend Micro Technical Support.

 
Hot fixes are downloadable code fixes for bugs or specific issues encountered by specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product.
Trend Micro recommends applying patches or service packs instead of individual hot fixes whenever possible.

The hot fix for DLP 5.6 Standalone (EN version) depends on Patch Build 1089. This patch must be manually applied from the web console before applying the hot fix.

Clients running DLP SDK 5.7 GM with Hot Fix 1085 or later will not experience this issue.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099313
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.