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Manage Program button not working in Trend Micro Security for Mac (TMSM)

    • Updated:
    • 12 Apr 2018
    • Product/Version:
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Windows 2008 Enterprise
Summary

TMSM Plug-in will not open when clicking the Manage Program button to open the console. Nothing happens and rebooting and restarting the services does not fix the issue.

When the debug.log file, found in ..\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM is checked, either of the following errors can be seen:

  • SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified
  • SQL Network Interfaces, error: 28 - Server doesn't support requested protocol
Details
Public

To resolve the issue, follow the instructions below depending on the error message you have received:

This is only applicable to Windows Server 2008 running SQL 2005. If you are using a different environment setup, please contact Trend Micro Technical Support.

To resolve error 26 in the SQL Network Interface, do the steps below:

  1. Confirm that the SQL Server (TMSM) service is running.
    1. Go to Start > Run and type "services.msc" then press Enter.
    2. Look for the SQL Server (TMSM) service and confirm that it is started.
  2. Enable the Remote Connections Protocol.
    1. Open the SQL Server 2005 Surface Area Configuration. Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Surface Area Configuration.
    2. Under the Configure Surface Area for localhost section, click Surface Area Configuration for Services and Connections.
    3. Under the TMSM section, go to [Database Engine] > [Remote Connections].
    4. Select the Local and remote connections option and make sure Using both TCP/IP and named pipes is selected.
    5. Click the Apply button to save the settings.
    6. On the left pane of the same window, click [Database Engine] > [Service] and stop and restart the service.
    7. Go to the [SQL Server Browser] and modify Startup type to "Automatic" if not already done.
  3. Restart the TMSM services by running the restart_TMSM.bat file under the directory:
    ...\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM
  4. Click the TMSM Manage Program button to confirm that you can now access the TMSM console.

To resolve error 28 in the SQL Network Interface, do the following:

  1. Go to SQL Server Configuration Manager (Local) > SQL Server Network Configuration (32bit) > Protocols for TMSM.
  2. Make sure that the following protocols are enabled:
    • Shared Memory
    • Named Pipes
    • TCP/IP
  3. Go to SQL Server Configuration Manager (Local) > SQL Native Client 10.0 Configuration (32bit) > Client Protocols.
  4. Make sure that the following protocols are enabled:
    • Shared Memory
    • Named Pipes
    • TCP/IP
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1099347
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