“Error: An error in the Plug-in Service occurred…” appear when upgrading or installing Security for Mac (TMSM) server

- Updated:
- 13 Mar 2020
- Product/Version:
- Worry-Free Business Security Standard/Advanced 10.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.5
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Server Essentials
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

The following error appears when upgrading or installing the TMSM server:

Error: An error in the Plug-in Service program occurred. Unable to upgrade the Trend Micro Security (for Mac). The product's database cannot be reinstalled. Contact your support provider for help in resolving this issue.

Details

This error may occur due to the following:

If the previous TMSM version cannot remove the SQL server information during the upgrade successfully
If the previous TMSM version installation was corrupted. For example, the SQL database password cannot be decrypted successfully.

To resolve this issue:

Download and extract the TMSM_Uninstall_Tool.zip file to completely remove the TMSM server.
Right-click the remove TMSM.bat file and select Run as Administrator.
Install the TMSM server. You should now be able to successfully install the server.