Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

InterScan Web Security Virtual Appliance (IWSVA) synchronizes with Active Directory only after 24 hours

    • Updated:
    • 26 Jan 2016
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • VMware ESXi 4.1
    • VMware ESXi 5.0
Summary

If a group membership changes in Active Directory, it takes up to 24 hours for the change to be synchronized with IWSVA.

Details
Public

By default, IWSVA synchronizes group membership every 24 hours. To resolve the issue, adjust the interval as needed:

  1. Connect to IWSVA.
  2. Open the /etc/iscan/commonldap/LdapSetting.ini file.
  3. Go to the [LDAP_Setting] section and find the entry “SyncInterval”.
  4. Change the default value “1440” to your desired synchronization interval. This value is set in minutes.
  5. Reboot IWSVA.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1099486
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.