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Disabling Case Diagnostic Tool (CDT) when it hangs during agent debug mode in OfficeScan (OSCE)

    • Updated:
    • 11 Dec 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows XP Professional
Summary

This article provides the steps on how to disable CDT when it hangs during debug mode for the OSCE agent.

Details
Public

To disable CDT:

  1. Open Task Manager and kill logserver.exe and CaseDiagnosticTool.exe if they are running.
  2. Delete the CDT subfolder if it exists.
  3. Unload the OSCE agent.
  4. For each module:
    • Disable general information (Ofcdebug.log):

      Do a keyword search for the following and delete all instances:

      • ofcdebug.ini
      • ofcdebug.log
      • logserver.exe
    • Disable Virus Scan log (tmfilter.log):
      1. Open the registry editor and look for the following key:

        HKLM\SYSTEM\CurrentControlSet\Services\TMFilter\Parameters\DebugLogFlags

      2. Double-click the debuglogflags key and change its value to "0".
         
        If the value is set to "3eff", it is debugging. If the value is "0", it is not.
      3. Save and close the registry.
    • Disable Damage Clean log (TSCDebug.log):
      1. Open\tsc.ini.
      2. Modify "DebugInfoLevel=5" to "DebugInfoLevel=".
    • Disable Firewall logs:
      1. Open the registry editor and delete following keys:

        HKLM\SYSTEM\CurrentControlSet\Services\tmwfp\Parameters\DebugCtrl
        HKLM\SYSTEM\CurrentControlSet\Services\tmlwf\Parameters\DebugCtrl

      2. Open <Agent installation folder>\TmPfw.ini and set the following parameters to "0":

        [InteractiveSession]
        Enable=0
        [ServiceSession]
        Enable=0

    • Disable Spyware Scan log (SSAPI.log):
      1. Open the registry editor and look for following keys:

        HKLM\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\EnableSSAPILog
        HKLM\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\EnableSSAPILog

      2. Double-click the EnableSSAPILog key and change its value to "0".
    • Disable Web Reputation log (OfcUrlf.log):
      • For an agent on WinXP, Vista, Server 2003 and 2008, open\TmProxy.ini and set the following parameters to "0":

        [InteractiveSession]
        Enable=0
        [ServiceSession]
        Enable=0

      • For other platforms, open\TmOspery.ini and set the following parameters to "0":

        [InteractiveSession]
        Enable=0
        [ServiceSession]
        Enable=0

    • Disable Behavior Monitoring logs:

      Delete the following keys in the registry editor:

      HKLM\SOFTWARE\TrendMicro\Aegis\DebugLogFlags
      HKLM\SOFTWARE\Wow6432Node\TrendMicro\AEGIS\DebugLogFlags

    • Disable DLP log:
      1. Open the registry editor and delete following keys:

        HKLM\Software\Trend Micro\PC-cillinNTCorp\DlpLite\debugcfg
        HKLM\Wow6432Node\Software\Trend Micro\PC-cillinNTCorp\DlpLite\debugcfg

      2. Open the C:\ drive and delete the cdt_Dlplogger.cfg file.
    • Disable Predictive Machine Leaning log:

      Delete the following key in the registry editor:

      HKLM\SOFTWARE\TrendMicro\Falcon

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1099490
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