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Enabling performance logs on the Deep Security Agent (DSA)

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
When troubleshooting performance issues caused by DSA, it is necessary to enable proper logging (AMSP module) so the issue can be analyzed further by Trend Micro Technical Support.
Details
Public

To enable performance logging:

  1. On the VM with the DSA, disable agent protection by running the following command:

    For Deep Security 9.0:

    c:\program files\trend micro\deep security agent\dsa_control.exe --harden=0

    For Deep Security 9.5:

    c:\program files\trend micro\deep security agent\dsa_control –s=0

    Where the value of "s" is:
    s = 1 - to enable self-protection (default)
    s = 0 - to disable self-protection

    This will allow you to stop the Agent services.

  2. Stop the Anti-Malware Solution Platform (AMSP) service using this command:

    net stop amsp

  3. Create a backup copy of the C:\Program Files\Trend Micro\AMSP\AmspConfig.ini file.
  4. Edit the AmspConfig.ini file by setting these values:

    DebugLevel=1
    DebugFlag=7

  5. Start the AMSP service using this command:

    net start amsp

  6. Run the C:\Program Files\Trend Micro\AMSP\AMSP_LogServer.exe file.
  7. Replicate the issue.
  8. Stop AMSP_LogServer.exe by pressing CTRL+C.
  9. Go to C:\Program Files\Trend Micro\AMSP\debug.
  10. Collect the files Amsp_DebugLog and Amsp_Event, and send them to Trend Micro Technical Support. Indicate the time of testing.
  11. Repeat Steps 1 and 2 to stop the AMSP service again.
  12. Restore C:\Program Files\Trend Micro\AMSP\AmspConfig.ini file to its original values.
  13. Start the AMSP service using this command:

    net start amsp

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099547
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