Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Error "This page cannot be displayed" appears when installing (TMMS) for Enterprise on Android devices

    • Updated:
    • 9 Dec 2013
    • Product/Version:
    • Trend Micro Mobile Security (Enterprise) 8.0
    • Trend Micro Mobile Security (Enterprise) 9.0
    • Platform:
    • Android 2.1+
Summary
You download TMMS from the following links:
https://:4343/mobile
htpp://:8080/mobile
However, when you install the TMMS app using the link enrollment email, you get the error message:
This page cannot be displayed.
Details
Public
The issue occurs because during TMMS installation, the .apk file is not renamed correctly or is not moved to the proper location. To resolve the issue:
  1. Go to C:\Program Files (x86)\Trend Micro\ Mobile Security\ and search for the *.apk file.
  2. Rename the file to "TmmsSuite.apk".
  3. Copy the file that you renamed to the C:\Program Files (x86)\Trend Micro\Mobile Security\web\repository\active update folder.
    You will now be able to download the file and install the app in your device.
Premium
Internal
Rating:
Category:
Deploy; Install; Update; Migrate; Register
Solution Id:
1099656
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.