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"This website is not available" appears when opening the InterScan Messaging Security Virtual Appliance (IMSVA) web console

    • Updated:
    • 21 Oct 2015
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary

You cannot open the IMSVA web console and the following message appears:

This website is not available

Details
Public

To resolve the issue:

  1. Run "df –h" on the command line interface or connect to IMSVA IP via putty to show the available space on the machine.
  2. If Root2 is 100% used, clear the old patterns from /opt/trend/imss/temp/au/vsapi.
     
    Leave at least three (3) most recent pattern files. Make sure not to delete the top three (3) lpt$vpn.xxx files with the highest number.
  3. Restart the IMSVA Server.
  4. Connect to the web console.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099708
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