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"No new users will be added to the system" appears when syncing AD accounts with Deep Security Manager (DSM)

    • Updated:
    • 4 Feb 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Platform:
    • HPUX 11.x
    • IBM AIX
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 4 64-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE 10
    • Linux - SuSE 11
    • Unix - Solaris (Sun) version 10 (SunOS 5.10)
    • Unix - Solaris (Sun) version 9 (SunOS 5.9)
    • VMware ESX 4.0
    • VMware ESX 4.1
    • VMware ESX 5.0
    • VMware ESXi 4.0
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware vCenter 5.0
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Item lookup and communication are working properly when trying to sync DSM users with Active Directory. However, when a group is selected for syncing, the wizard shows “No new users will be added to the system”.

Details
Public

The issue occurs because the DSM filters out accounts that do not have a "userPrincipalName" attribute. This is the attribute representing the account name of the user in email form, such as admin@domain.local, compliant with RFC822.

To resolve the issue:

  1. Open Active Directory Users and Computers.
  2. Go to the Username > Properties > Accounts tab.
  3. Set a value for the User logon name field.
  4. Click Apply > Save.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099718
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